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4k keep changing to 1080p

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Post time 2020-07-30 01:29:49 | Show all posts |Read mode
I have 4k tv but when i select 4k it keeps changing to default 1080p, why?
I would like 4k permanent but even after reboot it goes to default 1080.


And also would like 4k60p, is that possible?
Thanks.
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Post time 2020-07-30 10:08:00 | Show all posts
Could you make a video for me? It's the process from after you set the 4k resolution, to restarting, and then back to 1080P. We need videos to communicate with the technicians
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 Author| Post time 2020-07-31 20:47:38 | Show all posts
Hi i don't know how to upload a video but can you ask the technicians to check on their end please thx i think a new firmware is needed to sort out the display function and dolby vision.
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Post time 2020-08-01 10:03:09 | Show all posts
ugoodtoo replied at 2020-07-31 20:47
Hi i don't know how to upload a video but can you ask the technicians to check on their end please t ...

You can put your video into a certain network disk, and then send the connection to me. What do you mean by organizing sound and display? You can provide any suggestions you have
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