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device stuck at home screen

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Post time 2021-01-13 18:35:22 | Show all posts |Read mode
The device is stuck on the login screen and it won't turn on despite waiting for minutes
20210113_131438.jpg
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Post time 2021-01-13 20:14:19 | Show all posts
First try removing the power supply plug from the box for a couple minutes and then plug in again.
IF that doesn't work then some questions ..

1) did you just do a box update ?   IF so then you might have to try a full reset
2) Was there any chance of a power outage while doing any update?
3) Did you just install any new apps? IF so again might need a full reset...
4) Did you just connect it to a new TV ... might be TV is not switching to proper resolution as box boots up.

Also if possible, try it on another TV and see what happens.

Hope these ideas get you running ...
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 Author| Post time 6 day(s) ago | Show all posts
BaldEagle replied at 2021-01-13 20:14
First try removing the power supply plug from the box for a couple minutes and then plug in again.
I ...

thanks i installed new rom, the problem is fixed
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